Primesignal, Inc. ("Primesignal," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at primesignal41.com and use our signal intelligence platform (collectively, the "Services").
Information We Collect
We collect information you provide directly, including name, email address, company name, and billing information when you register for an account. We also collect usage data automatically, including IP addresses, browser type, pages visited, features used, and performance metrics. When you connect data sources to our platform, we process the data you authorize us to access solely to provide the Services.
How We Use Your Information
We use collected information to provide, maintain, and improve our Services; process transactions and send related communications; send technical notices, security alerts, and support messages; respond to your comments and questions; and send marketing communications where you have consented or where we have a legitimate interest. We analyze aggregated, anonymized usage data to improve platform performance and develop new features.
Data Retention
We retain personal information for as long as necessary to provide the Services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Customer data processed through the platform is retained according to your plan's data retention period (30 days for Starter, 1 year for Professional, custom for Enterprise). Upon account termination, we will delete or anonymize your data within 90 days unless legally required to retain it.
Third-Party Sharing
We do not sell your personal information. We may share your information with trusted third-party service providers who assist in operating our platform (such as cloud hosting providers, payment processors, and analytics services), subject to confidentiality obligations. We may disclose information if required by law or to protect the rights, property, or safety of Primesignal, our users, or the public.
GDPR Rights (EEA Residents)
If you are located in the European Economic Area, you have the right to access, rectify, port, and erase your personal data, as well as the right to restrict and object to certain processing. To exercise these rights, contact us at [email protected]. We act as a data processor for customer data processed through the platform, and as a data controller for account and usage data. We maintain Standard Contractual Clauses for international data transfers.
CCPA Rights (California Residents)
California residents have the right to know what personal information we collect, the right to delete personal information, the right to opt-out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising these rights. To submit a verifiable consumer request, contact us at [email protected] or call +1 (415) 555-2847.
Cookies
We use essential cookies required for platform functionality, analytical cookies to understand usage patterns, and marketing cookies (with your consent) to deliver relevant communications. You can manage cookie preferences through our cookie banner or browser settings. Declining non-essential cookies will not affect your ability to use the core platform.
Contact Us
For privacy-related inquiries, contact our Data Protection Officer at [email protected] or write to Primesignal, Inc., 340 Pine Street, Suite 1800, San Francisco, CA 94104.